Customer Service
When you contact FirstCare, you'll discover why so many Texans have chosen us as their health plan. Our Lubbock-based customer service representatives are trained to answer your benefit questions. Our goal is to provide friendly service and neighborly care.
In a hurry? You can email us anytime using our convenient online form.
Call us. We're available Monday through Friday, from 8 a.m. to 6 p.m.
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HMO (including TRS) |
1-800-884-4901 |
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PPO |
1-800-240-3270 |
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Medicaid (STAR) |
1-800-431-7798 |
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CHIP |
1-877-639-2447 |
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Administrative Services |
1-888-249-7366 |
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TTY/TDD (all plans) |
1-800-562-5259 |
Medicare Advantage (HMO) lines are open daily from 8 a.m. to 8 p.m.
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Medicare Advantage (HMO) |
1-866-229-4969 |
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Medicare Sales |
1-866-245-1580 |
Write us.
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Customer Service
FirstCare Health Plans
1901 W Loop 289, Suite 9
Lubbock, TX 79407
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Visit Us. Stop by one of our local offices.
Abilene Office
2 Village Drive, Suite 510
Abilene, TX 79606
1-325-670-3525 |
Amarillo Office
1901 W Loop 289, Suite 9
Lubbock, TX 79407
1-800-239-5650 |
Austin Office (Corporate)
12940 N HWY 183
Austin, TX 78750
1-800-431-7737 |
Harlingen Office
2005 Ed Carey Drive
Harlingen, TX 78550
1-877-422-4400 |
Lubbock Office
1901 W Loop 289, Suite 9
Lubbock, TX 79407
1-806-784-4300 |
Waco Office
1105 Wooded Acres Drive, Suite 404
Waco, TX 76710
1-254-761-5800 |
H4525_40.60.0.005.121.E CMS Approved 10/27/2011
